Communication Services Terms

2.1 Service Description

Waymaker provides integrated email services enabling organizations to:

• •Create and manage Personal Mailboxes with full IMAP/SMTP/CalDAV access
• •Create Shared Inboxes for team collaboration
• •Connect custom domains with proper DNS configuration

2.2 Personal Mailboxes

Personal Mailboxes are subject to the following limits based on subscription tier:

Personal Mailboxes include IMAP/SMTP access for third-party email clients (Apple Mail, Outlook, etc.), CalDAV calendar access, ActiveSync for mobile devices, and spam and virus filtering.

2.3 Shared Inboxes

Shared Inboxes enable team email addresses accessible through Commander. The following limits apply:

2.4 Domain Requirements

To use Email Services with a custom domain:

• 1.Domain must be verified through DNS ownership confirmation
• 2.Required DNS records: MX, SPF, DKIM, DMARC
• 3.Domain must remain verified to continue service
• 4.Configuration Deadline: Domains must be properly configured within 7 days of addition. Improperly configured domains may be removed without notice.

2.5 Email Service Disclaimers

2.6 Marketing Email Requirements

If you use Email Services to send marketing or bulk communications (including via Waymaker Journeys):

• •Double Opt-in Required: All mailing lists must use confirmed opt-in (double opt-in) subscription
• •Record Retention: Subscription confirmation records must be maintained for the duration of the mailing list
• •Purchased Lists Prohibited: Use of purchased, rented, or third-party email lists is strictly prohibited
• •Unsubscribe Compliance: Unsubscribe requests must be honored immediately
• •Violation Consequences: Violation of these requirements may result in immediate suspension of Email Services

2.7 Prohibited Email Use

You must not use Email Services to:

• ❌Send unsolicited bulk email (spam)
• ❌Send phishing or fraudulent messages
• ❌Distribute malware or harmful content
• ❌Violate CAN-SPAM, GDPR, or other applicable regulations
• ❌Exceed published sending limits through any means
• ❌Share mailbox credentials with unauthorized users

Violation may result in immediate suspension of Email Services.

3.1 Service Description

Waymaker provides integrated video conferencing ("Rushes") enabling:

• •One-on-one and group video calls
• •Screen sharing
• •Call recording (with participant consent)
• •Time-coded comments and annotations

3.2 Video Call Limits

3.3 Recording Policies

• •Recording Storage: Recordings are stored according to your tier limits. Recordings exceeding storage limits may be automatically deleted (oldest first) unless additional storage is purchased.
• •Recording Retention: Recordings are retained for 90 days after creation unless explicitly deleted earlier or extended storage is configured.
• •Recording Access: Only workspace members with appropriate permissions may access recordings.

3.4 Video Service Disclaimers

3.5 Prohibited Video Use

You must not use Video Services to:

• ❌Record participants without consent
• ❌Broadcast copyrighted content without authorization
• ❌Stream illegal or harmful content
• ❌Use automated bots or scripts to join calls
• ❌Disrupt or interfere with other participants

4.1 Service Description

Waymaker provides real-time messaging within the Platform, enabling:

• •Direct messages between users
• •Workspace and project channels
• •File sharing within conversations
• •Message threading and reactions

4.2 Message Limits

4.3 Prohibited Messaging Use

You must not use Messaging Services to:

• ❌Harass, threaten, or abuse other users
• ❌Share confidential information without authorization
• ❌Distribute spam or unsolicited promotions
• ❌Share malware or malicious links

5.1 Customer Equipment and Connectivity

You are responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access, or otherwise use Communication Services, including without limitation:

• •Hardware devices (computers, mobile devices, webcams, microphones)
• •Software and operating systems
• •Internet connectivity and bandwidth
• •Local network infrastructure

We are not responsible for Communication Service issues caused by inadequate equipment or connectivity on your end.

5.2 Network Transmission

You understand that Communication Services may involve:

• •Transmissions over various public and private networks
• •Changes to data to conform to technical requirements of connecting networks or devices
• •Transmission through third-party infrastructure providers

Accordingly, you acknowledge that you bear responsibility for adequate security, protection, and backup of your content.

5.3 End User Terms

7.1 Email Data

• •Email content is stored by our email infrastructure provider
• •Waymaker does not access email content except as necessary to provide services
• •Email data is encrypted in transit and at rest
• •See Email Data Retention Policy for retention details

7.2 Video Data

• •Video streams are processed in real-time and not stored unless recording is enabled
• •Call metadata (participants, duration, timestamps) is retained for analytics
• •Recordings are encrypted and stored according to your retention settings

7.3 Message Data

• •Messages are stored in our primary database infrastructure
• •Messages are encrypted in transit and at rest
• •Message content may be processed for search and notification features