Service Desk
Full-featured service desk with agent console, shared inbox, ticket management, SLA tracking, knowledge base, and customer portal — powered by Commander Email, Tasks, Tables, and Journeys
What You'll Build
A full-featured service desk with agent console, shared inbox, knowledge base, and customer portal. Replaces Zendesk and Freshdesk.
Sections Included (4)
Ticket Queue & Console
Agent inbox with ticket management, priority sorting, and assignment
SLA & Email Integration
SLA tracking with breach alerts, email-to-ticket, and canned responses
Knowledge Base & Help Center
Public knowledge base with search, categories, and customer ticket portal
Dashboard & CSAT
Ticket metrics, SLA compliance, resolution times, and satisfaction scores
Design
Details
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